Shipping times
Once the order has been paid for in full, the parcel will be dispatched to the address indicated on the order within 72 hours. However, orders placed on Fridays after 12pm will be processed within 48 hours from Monday.
Payment by credit card guarantees rapid order processing.
Delivery times
Deliveries are made by La Poste. The delivery times indicated are those usually used by this carrier (colissimo).
Colissimo International "Union Européenne UE" (excluding DOM TOM): 7 to 15 working days.
Colissimo France 48 H to 72H.
MOLINARD cannot be held responsible for delays in delivery attributable to the carrier.
Reservations on delivery
Upon receipt of the order, the Buyer shall check the conformity of the Products received.
In the event of any apparent anomaly concerning delivery (damaged or open parcel, etc.), the Purchaser is invited to express any reservations, to refuse the parcel and to follow the procedure for reporting an anomaly to the Post Office. The Purchaser must also notify MOLINARD's customer service department of any complaints within five (5) working days of receipt of the parcel by post to GLB SAS PARFUMS MOLINARD - 60 BD VICTOR HUGO - BP 94210 - 06131 GRASSE CEDEX, or by e-mail to accueil@molinard.fr.
Any claim made after this time will be rejected and MOLINARD will be released from all liability. MOLINARD reserves the right to ask the Purchaser to return the damaged product.
If the aforementioned conditions are met, MOLINARD will then either exchange or reimburse the damaged product(s), or reship the missing product (subject to the Purchaser's request being justified).
