DELIVERIES AND DELIVERY TIMES
Once the order has been paid for in full, the parcel will be dispatched to the address indicated on the order within 72 hours. However, orders placed on Fridays after 12pm will be processed within 48 hours from Monday.
Payment by credit card guarantees rapid order processing.
Delivery times
Deliveries are made by La Poste. The delivery times indicated are those usually used by this carrier (colissimo).
MOLINARD cannot be held responsible for delays in delivery attributable to the carrier.
Reservations on delivery
Upon receipt of the order, the Buyer shall check the conformity of the Products received.
In the event of any apparent anomaly concerning delivery (damaged or open parcel, etc.), the Purchaser is invited to express any reservations, to refuse the parcel and to follow the procedure for reporting an anomaly to the Post Office. The Purchaser must also notify MOLINARD's customer service department of any complaints within five (5) working days of receipt of the parcel by post to GLB SAS PARFUMS MOLINARD - 60 BD VICTOR HUGO - BP 94210 - 06131 GRASSE CEDEX, or by e-mail to accueil@molinard.fr.
Any claim made after this time will be rejected and MOLINARD will be released from all liability. MOLINARD reserves the right to ask the Purchaser to return the damaged product.
If the aforementioned conditions are met, MOLINARD will then either exchange or reimburse the damaged product(s), or reship the missing product (subject to the Purchaser's request being justified).
RETURN AND REFUND POLICY
Feedback and discussion
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to give any reason or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within FOURTEEN (14) days (14 days at the most following communication of the decision to withdraw) following notification to the Vendor of the Customer's decision to withdraw.
Returns must be made in their original condition and complete (plastic packaging and case in perfect condition, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice, to the following address: GLB SAS PARFUMS MOLINARD - 60 BD VICTOR HUGO - BP 94210 - 06131 GRASSE CEDEX. Returns are at the customer's expense.
Damaged, soiled or incomplete products cannot be returned.
Engraved products Refills and Roll-ons are non-returnable, non-exchangeable and non-refundable.
The right of withdrawal may be exercised by e-mail to accueil@molinard.fr. The Vendor will send the Customer an acknowledgement of receipt by return e-mail, or any other unambiguous statement expressing the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.
Reimbursement will be made within FOURTEEN (14) days (at most 14 days) from notification to the Seller of the decision to withdraw.
ATTENTION: Following the United Kingdom's exit from the European Union:
1) For shipments of goods valued at £135 or less, to a private individual:
From January 1, 2021, shippers selling goods worth £135 or less in the UK will be responsible for collecting and paying UK VAT on these shipments (20%).
Invoices include British VAT.
2) For shipments of goods worth more than £135 to a private individual:
Invoices are exclusive of VAT and British customs duties, which are collected by the consignee.
PERFUME CREATION WORKSHOPS
Invoicing conditions for cancellations :
Please arrive on time for your session, as any delay of more than 15 minutes may result in the cancellation of your workshop.
