Shipping deadlines
From the full payment of the order, the package is shipped to the address indicated when ordering within 72 hours. However, orders placed on Friday after 12 noon will be processed within 48 hours from Monday.
Payment by bank card guarantees the speed of the processing of the order.
Delivery delay
Deliveries are made by post. The delivery times indicated are therefore those usually practiced by this carrier (Colissimo).
Colissimo International "European Union EU" (outside Dom Tom): 7 to 15 working days.
Colissimo France 48 h at 72 hours.
Molinard cannot be held responsible for delivery delays attributable to the carrier.
Delivery reserves
Upon receipt of his order, the buyer will take care to check the compliance of the products received.
In the event of an apparent anomaly regarding delivery (damaged or open package, etc.), the buyer is invited to formulate all reservations, refuse the package and follow the procedure for anomaly with the post office. He will also have to notify a complaint, within five (5) working days following the reception of the package, to the customer service of Molinard by mail addressed to GLB SAS MOLINARD perfumes - 60 bd Victor Hugo - BP 94210 - 06131 Grasse Cedex, or by E -Mail addressed to info@molinard.com.
Any complaint made after this period will be rejected and Molinard will be released from any responsibility. MOLINARD reserves the right to ask the buyer to return the damaged product to him.
If the aforementioned conditions are met, Molinard will then proceed either to the exchange or reimbursement of the damaged product (s), or to the re-exposition of the missing product (subject to the merits of the request of the 'Buyer).
